Online sales of products are carried out by CREAplus d.o.o., Dolenjska cesta 242 B, 1000 Ljubljana, registration number 3818918000. The company is liable for payment of VAT, VAT ID: SI12055484. CREAplus d.o.o. is registered with the District Court of Ljubljana, Srg. number 2010/34609. Date of entry 1.10.2010.
All listed prices are in EUR with VAT. Prices and other conditions apply (discounts, delivery methods, postage, ...) on the day of the order. The original invoice is received at payment.
All products are usually in stock. We process received orders in the order of payments received so that the stock balance can be different from the stock at the time the payment was received. We reserve the right, in exceptional cases (partly) to abandon the execution of the order in cases where the ordered products run out, if we find an increased payment risk of the buyer or if the contract was not awarded in accordance with the rules and general terms and conditions of business. In all such and similar cases, we will inform you as soon as possible of a possible departure from the execution of the order from our website by e-mail. phone.
Information on the processing of personal data
We operate in accordance with the Personal Data Protection Act (ZVOP-1) and from the publication of these rules, as well as the European Data Protection Regulation (GDPR). We collect data about registered users and customers and purchases for:
- ensuring our legal obligations (for example, managing financial and accounting books),
- execution of your orders
The questions you provide to us through contact forms or e-mail addresses posted on the site will be used exclusively to resolve the problem or to prepare a response to a question.
In addition to us, your personal information can also be used by our trusted partners that we need to implement in accordance with the applicable Personal Data Protection Act and the European Data Protection Regulation:
- We provide the delivery services with the data they need for the transport
- In the case where your order includes products that are in stock with the supplier, we provide it with the information it needs to prepare the delivery with your shipping address and content of the order
- Suppliers and authorized repairers, insofar as complaints or questions requiring their cooperation are managed through us
- Payment providers (for example, Bank, Paypal)
- Authorized institutions, if required by law (court, etc.)
- With your agreement, we supply your information via cookies to Google, Facebook and other social networks.
All partners who have access to personal data are obligated to handle personal data in accordance with the law. We only provide information that is necessary for successful execution of the order, sales process or other activity.
We do not in any way transfer your information to unauthorized third parties.
Your personal data will be stored and processed to the extent necessary to accomplish the purposes of the processing and as long as necessary for the completion of the ordered or agreed activities, and then within the limits of the limitation periods for obligations that might arise from the processing of these personal data, in particular, when the processing of personal data is necessary in the context of the conclusion or execution of the contract.
We retain information obtained on the basis of consent until cancellation.
In cases where the deadline for the retention of personal data is determined by law, the information is kept in accordance with the legal provision.
We use several security and protection systems on our websites to provide adequate protection against loss, disclosure, unwanted alteration or misuse of data. The site and the transfer of data between the user and the site is protected by a secure SSL protocol. Access to the collected personal data is limited to authorized persons (employees, contract partners) with a user name and password. Please help us protect your personal information by making sure that your username and password are secure.
If you believe that your personal data is stored or otherwise processed in violation of the applicable regulations governing the protection of personal data, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia.
By purchasing products, you allow CREAplus d.o.o. to collect and manage your personal information for the purposes of informing you of the activities of CREAplus d.o.o.
By clicking on the "Submit Order" button, you will perform an order, we will also notify you at the specified email address, and you will terminate the sales contract at a distance. By placing the order, you acknowledge that you are familiar with and agree with the general terms and conditions hereof.
Manufacturer warrants that the product has been manufactured and tested under the highest quality standard. It covers defects in material or workmanship in case of new products. Under the conditions mentioned bellow the manufacturer will repare or replace the product free of charge in case the manufacturer establishes that the product was damaged during the general use because of the defects in material or workmanship. All replaced parts and products are owned by the manufacturer.
The manifacturer has to accomplish the repair within 45 days after recieving the defective product, otherwise he shall provide a new product as a replacement.
Warranty does not apply for the damage, that was caused by accident or general wear, not appropriate usage, or was used without consideration of the instructions, or because of natural disaster, too low or too high electrical voltage, unnormal mechanical or environmental circumstanses, unauthorized disassembling, repair or change.
The warranty does not apply if the original identification information was changed, removed or if the product was misused, not properly packed or stored at the user's primeses or if it was resold.
The warranty is valid for one year after the purchase and can be enforced by the first buyer until the product is under his ownership. The warranty is not transferable.
For warranty replacement or complaint please send the defective product to CREAplus d.o.o., Ukmarjeva ulica 6, 1000 Ljubljana, Slovenia together with the information of the product, such as model type, serial number, description of defect and documentation of the purchase that should prove the warranty period.
Withdrawal from the order
In the event of a refund, please provide us with your personal information, bank account number (in case you wish to receive a refund on TRR) and a copy of your account. We will return the received payments for the returned products within 14 days from the receipt of the products, using the same payment method as used by the consumer, except in the case of a consumer's explicit requirement to use another payment method (eg refunding the purchase price to the TRR consumer). In no case shall the consumer bear any additional costs related to the refund of the purchase price.
Limitation of liability
Manufacturer, distributor or seller of products or CREAplus d.o.o. they are not responsible for and do not cover any loss of data or related costs, possible damage or damage to persons or property, costs, revenue loss, savings, profit, or other incidental or consequential damages resulting from use, inability to use the product, or security vulnerabilities, even if they were informed of the possibility of such damage. The entire liability of the manufacturer, distributor or authorized dealer under the warranty is limited to the repair or replacement of the product.
The manufacturer and authors of the texts reserve the right to make any changes or improvements to both the products and the text, at any time and without prior notice. The manufacturer and authors do not accept any liability in case of problems that arise directly or indirectly from the defects or incompleteness of the products or text.
The manufacturer, distributors or vendors are under no responsibility whatsoever, whether by contract, damage or otherwise, for any indirect, special, consequential or other damage incurred, including damage due to loss of usefulness, data, profits, revenues or customers which would arise in relation to the operation or information of the particular product.
The manufacturer does not guarantee that the specific product will be resistant to all types of attacks and therefore should not be held responsible in the case of them. Even if every product achieves the current safety standards at the manufacturing date, the resistance of the security mechanisms is necessarily evolving, in accordance with the development of security solutions, and especially in the case of new attacks. Under no circumstances will the manufacturer, distributors or vendors be held liable for third-party actions, in particular this applies in cases of successful attacks on products. The manufacturer, distributors and vendors disclaim any responsibility for the safety with regard to direct, indirect, faulty and consequential damages that might occur with the use of the manufacturer's products. We further recommend independent testing of the products by the user, especially in cases where the disturbed, incorrect or unprotected performance of the product could pose a risk of harming people or property, disabled service or loss of privacy.
Complaints and disputes
In the case of a consumer dispute, you can file a complaint via the Online Dispute Settlement Platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=en.i.
Compliments and complaints